Return & Exchanges Policy
Your satisfaction is our priority. We will happily accept returns in accordance with the following terms & conditions inter alia:
1. Kindly email us the details of your complaint at [email protected] or contact us at +603-7734 7155 to speak to a Customer Service Representative and receive your return authorization.
2. Honey Olive Baby can only accept returns of merchandise purchased from our website
www.honeyolivebaby.com .Products purchased from other sites/platforms will not be accepted.
3. We accept returns, if you have received a damaged product or the product that was sent does
not match with your order. The item should be returned unopened(unless the item was already
in defective or damaged condition)and its original packing, with all accessories, within 48 hours
once the parcel is received.
4. Honey Olive Baby reserves the right to charge a replacement fee if above return guidelines are not
Met. But to maximize customer satisfaction, Mary Jardin will very much appreciate if you can
contact us at [email protected]
To return an item:
Pack item(s)ready for return and include a copy of your original packing slip in an appropriately sized box.
Ensure that the shipping label provided by your Customer Service Representative is included into the return box.
Once we have received your returned item, we will advise you of the postage charge for the replacement before posting it, (if applicable). Alternatively, you may post it directly to Mary Jardin, L2G1,Star Avenue Lifestyle Mall,No.3,Salan Zuhal U5/179, Bandar Pinggiran Subang, 40150 Shah Alam, Selangor, Malaysia.
If you are entitled to a refund, the following conditions will apply:
Once your return has been approved by the assessor in Honey Olive Baby. The refund in the forms of COUPONS will be credited to your account at www.honeyolivebaby.com and is valid for the next 30 days or a PROMO code will be sent to your email for redemption. It may take up to a month for the credit to appear on your account.
Returns or Refunds will be to the initial value of the goods, not including courier fee, unless the error was made on our part. Returns and Refunds can only be processed after the original item has been returned and verified.
Please allow 5-7 working days after receipt and inspection of the returned items for refund or exchange solution. Mary Jardin reserves the right to refuse any returns upon final review if all above guidelines have not been met. The decision made by Honey Olive Baby is final.
Do contact us at +603-7734 7155 (Working Hours ) to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some transportation defect, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at [email protected]